Shipping Policy

Last Updated: June 10, 2026

Thank you for shopping with ThePrimePicks.

This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

Shipping Coverage

We currently ship only within India.

At this time, we do not offer international shipping.

Order Processing Time

All orders are typically processed within 1–2 business days after order confirmation.

Orders placed on Sundays or public holidays may be processed on the next working day.

For Cash on Delivery (COD) orders, order verification may be required before shipment. Orders may be delayed or cancelled if verification is not completed successfully.

Delivery Time

Estimated delivery time is generally 5–7 business days after dispatch.

Delivery times may vary depending on your location, courier partner availability, weather conditions, public holidays, or other unforeseen circumstances.

While we strive to deliver orders within the estimated timeframe, delivery dates are not guaranteed.

Shipping Charges

We offer free shipping on orders above ₹500.

Any applicable shipping charges for orders below ₹500 will be displayed during checkout before payment is completed.

Order Tracking

Tracking information will be provided once the order is shipped.

Customers will receive tracking details through the contact information provided during checkout.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at the time of placing an order.

ThePrimePicks will not be responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete shipping details provided by the customer.

Delivery Delays

Although we work with reliable courier partners, delays may occasionally occur due to circumstances beyond our control, including:

• Weather conditions

• Natural disasters

• Public holidays

• Transportation disruptions

• Courier service delays

• Government restrictions or regulations

In such situations, we appreciate your patience and understanding.

Lost, Damaged, or Missing Packages

If your package arrives damaged, or if you believe your order has been lost during transit, please contact us as soon as possible.

We will coordinate with the courier partner to investigate the issue and provide an appropriate resolution where applicable.

Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled and will be subject to our Refund & Return Policy.

To request an order cancellation, please contact us at:

Email: guptabusiness92@gmail.com

Contact Us

If you have any questions regarding shipping, delivery, or order tracking, please contact us:

ThePrimePicks

Email: guptabusiness92@gmail.com

Support Hours:

Monday to Saturday

10:00 AM – 6:00 PM IST

Business Address:

Plot No. 18, Shri Ram Nagar B
Bhomiya Marg, Jhotwara
Jaipur, Rajasthan 302012
India