Refund policy

Return & Refund Policy

At ThePrimePicks, we aim to provide quality products and a smooth shopping experience. If you receive a damaged, defective, or incorrect product, please contact us within the time period mentioned below.

1. 48-Hour Replacement Policy

We offer a 48-hour replacement policy for products that are:

  • Damaged during delivery
  • Defective or not working properly
  • Incorrect or different from the product ordered

The issue must be reported within 48 hours of delivery.

Requests received after 48 hours may not be eligible for replacement.

2. Unboxing Video & Photos

For damaged, defective, or incorrect products, customers are requested to provide:

  • A clear unboxing video, starting from the opening of the package
  • Clear photographs of the product
  • A photograph of the shipping label/package

This helps us verify the issue and process the replacement request.

3. Replacement Conditions

To be eligible for replacement:

  • The product must be unused and in its original condition.
  • The original packaging, accessories, tags, and other included items should be available, wherever applicable.
  • The damage or defect must not have been caused by misuse, improper handling, or alteration by the customer.
  • The replacement request must be raised within 48 hours of delivery.

Once the request is received, our team will review the information and may ask for additional photographs or videos before approving the replacement.

4. Non-Returnable Products

Products purchased from categories such as personal care and hygiene are non-returnable due to hygiene and safety considerations.

However, if such a product is received damaged, defective, or incorrect, please report the issue within 48 hours of delivery for review.

5. Refunds

ThePrimePicks primarily provides replacement for eligible damaged, defective, or incorrect products.

If a replacement is not possible due to product availability or other circumstances, a refund may be offered where applicable.

For approved prepaid-order refunds, the amount will generally be credited to the original payment method.

For COD orders, customers may be required to provide valid bank account or UPI details to process an approved refund.

The time taken for the refund to reflect may vary depending on the bank, payment gateway, or payment service provider.

6. Order Cancellation

Cancellation requests may be made before the order is shipped.

Once an order has been shipped, cancellation may not be possible.

7. How to Request a Replacement

To request a replacement, please contact us at:

Email: guptabusiness92@gmail.com

Please include:

  • Order number
  • Customer name
  • Description of the issue
  • Unboxing video, if applicable
  • Clear photographs of the product and packaging

Our support team will review your request and provide the next steps.

8. Contact Us

ThePrimePicks
Email: guptabusiness92@gmail.com
Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM