Return & Refund Policy

Thank you for shopping with theprimepicks

We want you to be satisfied with your purchase. Please read our Return & Refund Policy carefully before placing an order.

Returns

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return:

• The item must be unused and in the same condition that you received it.

• The item must be returned in its original packaging.

• Proof of purchase or order confirmation is required.

• A clear unboxing video is mandatory for all return and exchange requests.

To start a return, please contact us at:

Email: guptabusiness92@gmail.com

Return Address: [INSERT RETURN ADDRESS]

Returns sent without prior approval will not be accepted.

Return Shipping Charges

Customers are responsible for return shipping charges.

A fixed return shipping fee of ₹100 will be applicable for approved returns.

Damaged, Defective, or Wrong Products

Please inspect your order upon delivery.

If you receive:

• A damaged product

• A defective product

• The wrong item

Please contact us within 7 days of delivery along with a complete unboxing video and supporting photos/videos.

Once verified, we will arrange an appropriate resolution.

Non-Returnable Items

The following items are not eligible for return or refund:

• Personal care products

• Used or damaged products caused by customer misuse

• Products returned without original packaging

• Products without proof of purchase

• Products without a valid unboxing video

• Gift cards (if applicable)

• Clearance or sale items (if applicable)

If you are unsure whether your item is eligible for return, please contact us before placing an order.

Exchanges

Exchanges are only allowed in the following situations:

• Wrong product received

• Damaged product received

A complete unboxing video is compulsory for all exchange requests.

Exchanges will not be approved without sufficient proof.

Order Cancellation

Customers may cancel their order before it has been shipped.

To request a cancellation, please contact us through:

Email: guptabusiness92@gmail.com

Once an order has been shipped, it cannot be cancelled.

Refunds

After receiving and inspecting the returned item, we will notify you whether your refund has been approved.

If approved:

• Online payments will be refunded to the original payment method.

• Cash on Delivery (COD) orders will be refunded to the customer's bank account.

Refunds are typically processed within 8–15 business days after approval.

Please note that banks and payment providers may take additional time to reflect the refund in your account.

Tracking Information

Tracking information will be provided once the order is shipped.

Contact Us

If you have any questions regarding returns, refunds, exchanges, or cancellations, please contact us:

Email: guptabusiness92@gmail.com

Support Hours:
Monday to Saturday
10:00 AM – 6:00 PM IST