Frequently Asked Questions
General
What is theprimepicks?
theprimepicks is a family-run online store focused on offering practical, problem-solving products at affordable prices across India.
How do I place an order?
Simply browse our products, add your desired items to the cart, proceed to checkout, and complete your payment or select Cash on Delivery (COD) if available.
Do I need to create an account to place an order?
No. You can place an order as a guest without creating an account.
How can I contact customer support?
You can contact our support team by emailing us at guptabusiness92@gmail.com during our support hours.
Shipping and Delivery
Do you ship across India?
Yes, we currently deliver to most locations across India.
How long does it take to process an order?
Orders are usually processed within 1–2 business days after confirmation.
How long does delivery take?
Most orders are delivered within 5–7 business days after dispatch. Delivery times may vary depending on your location.
How can I track my order?
Tracking information will be provided once your order has been shipped.
Payment related
What payment methods do you accept?
We accept UPI, Credit Cards, Debit Cards, Net Banking, Wallets, and Cash on Delivery (COD), subject to availability.
Is Cash on Delivery (COD) available?
Yes. COD is available on eligible orders. COD orders may require verification before shipment.
Is it safe to make payments on your website?
Yes. All payments are processed through secure and trusted payment providers to help ensure a safe shopping experience.
Return & Refunds
What is your return policy?
We offer a 7-day return window from the date of delivery for eligible products. Personal care products are non-returnable.
.
Do I need an unboxing video for returns or exchanges?
Yes. A clear unboxing video is mandatory for any return or exchange request related to damaged, defective, or incorrect products.
How long does it take to receive a refund?
Once the returned item is received and approved, refunds are typically processed within 8–15 business days to the original payment method. For COD orders, refunds may be processed to a bank account provided by the customer.
.